Home Internet Services Support & FAQs

Need internet for your home or business? The power of T-Mobile Internet is now available at UScellular.

Current Customer

I'm a UScellular customer and want to add Home or Business Internet to my account.

New Customer

I'm not a UScellular customer and want to get Home or Business Internet.

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- Your UScellular Home Internet service and support remain in place. There is no reason for you to make any changes to your account.
- If you're interested in switching to T-Mobile Internet services now, we can check your availability for T-Mobile 5G Home Internet at your address and choose the best plan for you to sign up.
- UScellular is now part of T-Mobile, UScellular no longer offers new Home Internet service. The good news is that T-Mobile Home Internet with an active UScellular voice line starts at just $35 with Autopay.
- Once you sign up for T-Mobile Home Internet, you'll have two separate bills, one from UScellular for your wireless service and one from T-Mobile for your new Home Internet. Each has its own billing cycle and due date.
- You'll have two separate bills for now, one from UScellular for your wireless service and one from T-Mobile for your new Home Internet. Each has its own billing cycle and due date. Both accounts are easy to manage online or with customer care
- Great news, once you've activated with T-Mobile and receive the gateway device, if there is an issue with the device that troubleshooting cannot resolve or normal wear and tear, we will do a device exchange at no cost to you.
- Charges may apply if physical or liquid damage is found when your gateway is returned or if your gateway cannot be returned. T-Mobile does not offer insurance to cover this type of loss or damage.
- You can continue to use the same number that you're used to: 888-944-9400 to contact a UScellular representative for assistance or dial 611 from your UScellular device.
- For support with T-Mobile Home Internet, call 1-844-216-4677. Alternatively, you can use the T-Life app for troubleshooting and management.

Home Internet from UScellular connects our customers to the internet in their homes and businesses. Our setup uses a special router that connects wirelessly to UScellular cell towers to provide the connection to the internet. It produces a Wi-Fi signal in your home or business, so all your Wi-Fi enabled devices like computers, smart TVs, tablets, security cameras, etc., are connected.

Your speeds can vary. It all depends on the area, coverage, where you place the device in your home, foliage, etc. So, we can’t guarantee coverage or speeds. However, here are some guidelines on what to expect based on the cellular signal in your area.

Typical Download Speed
50-220 Mbps 5G+
13-90 Mbps 5G
8-35 Mbps 4G
Typical Upload Speed
15-50 Mbps 5G+
4-30 Mbps 5G
4-15 Mbps 4G

Placing your home internet device in a place that has the strongest cellular signal in your home will get you the best speeds. All our home internet devices come with a companion app to help you find the strongest signal. Typically, this will be on or near a window in the direction of the closest tower to your home; however, the companion apps and built in LEDs will give the best information. If the strongest signal isn’t in the most convenient location for where you want to use internet, we recommend purchasing an eero Mesh Network router to spread signal evenly across your home. Consult your device’s quick start guide or your Asurion Setup Coach to learn more.
First, make sure your device is properly located for the best signal (near a window and in the direction of the closest tower). You can find the strongest signal on the companion app that comes with all our Home Internet devices.
Mesh networks are a great tool to spread internet service throughout your home or business building and across floors for strong, even coverage everywhere. Performance Home Internet devices come bundled with one eero mesh router, and we recommend purchasing additional mesh routers to cover your home, one per floor or one per 1500 square feet. eero mesh networking is also compatible with our Standard offering!

Device	Compatible Plans
UScellular Outdoor Receiver Solution	Home Internet Even Better 5G Plus, Home Internet Everywhere Advanced, Home Internet Everywhere
Nokia FastMile 5G Gateway 3.2	Home Internet Even Better 5G Plus, Home Internet Everywhere Advanced, Home Internet Everywhere
Inseego Indoor Router FX3100	Home Internet Even Better 5G Plus, Home Internet Everywhere Advanced, Home Internet Everywhere
Inseego Wavemaker FX2000 5G Router	Home Internet Everywhere Advanced, Home Internet Everywhere
Inseego Wavemaker FG2000 5G Router	Home Internet Everywhere Advanced, Home Internet Everywhere
UScellular TITAN5100 Performance Internet Solution	Home Internet Even Better 5G Plus, Home Internet Everywhere Advanced and Home Internet Everywhere

All our home internet devices come with a companion app to help you find the strongest signal that will get you the most out of your UScellular Home Internet. Typically, this will be on or near a window in the direction of the closest tower to your home; however, the companion apps and built in LEDs will give the best information. Please consult your device’s setup guide, app, or call your Internet Setup Coach by Asurion for more detail.

TITAN5100:

Quick Start Guide

eero:

Common Troubleshooting Scenarios
Quick Start Guide
- Note - SIM card is not required for set up as indicated in Quick Start Guide
User Guide

Home Internet Support

On This Page

Current Customer

New Customer

JOINING T-MOBILE – HOME INTERNET FAQS

PLANS AND AVAILABILITY

INTERNET SERVICE AND EXPERIENCE

SETUP AND SUPPORT

DEVICE SUPPORT

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